Shoes

See what others have questions about these handmade leather shoes!

To be very honest, it is just a simple footwear. Made using the best organic leather. And it is handmade. Created by artisans who have learned the art from their forefathers. An art that has been passed down over close to two centuries. Every pair takes around 15-20 days to make and goes well with almost any outfit you wear.

As a matter of fact, it does. But not like the leather you might be used to. This is owing to the unique vegetable tanning process that uses the bark of the Babul tree.

Our footwear will have a standard width when you first receive them. Because of the flexible woven leather upper, the footwear will adjust in width the more you wear them.

If you’re typically in-between shoe sizes, we recommend rounding down (going with the smaller one) since our footwear will stretch slightly as they’re broken in. You’ll easily find a pair of footwear that fits you comfortably.

Apologies to your pretty feet we wish to pamper so much! The unique footwear actually has some primitive science attached to it. Initially it may hurt, but it’s just the process of the leather flexing itself to match the unique shape of your feet! Once your shoes assume the shape of your feet, try walking without them!

Because we did not wish to spoil the design by adding friction. But then we have tested the product. And our research confirms that, within 2-3 walks in the footwear, the leather sole below will develop a grip.

Even though we have separate category for men's shoes and women's shoes, but all of our shoes are unisex. If you can't find your size for any of our shoes, please contact us directly because we can customize your size.

Please keep out of moisture and if it do get wet, simply dry it under the sun then you are good to go. Our leather shoes will age perfectly over the times, just like your favourite pair of jeans.

Bags

How can you resist not to love it?!

In general, all online orders processed within 2-3 working days as standard protocol, but do take note as all our products are handmade and dispatching depends on availability of design. For such cases , our team will contact you say if design is not ready and if getting delay in process. 

Since our leather bags are made from 100% genuine leather, it's easily to get scratches, but you can easily remove it by using damp cloth. Please keep out of moisture and if it do get wet, simply dry it under the sun then you are good to go. Our leather bags will age perfectly over the times, just like your favourite pair of jeans.

Shirts

Our shirts range are 100% linen, in order to take care of it , you can use a simple  machine wash with not to harsh washing powder. Instead of machine dry just hang them, that makes the fabric more durable.

Yes, we do provide our customers a a custom fit until 6XL. So say your desired size is not available on options? Do contact us directly and we are here to help you.

Absolutely! Our linen shirt are unisex, suitable for both men and women.

Shipping policy

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Returns and exchanges

Don't worry. It's as easy as 1, 2, 3.

We are sorry if the shoes / shirts doesn't fit you well, if it's too small or too big, you can exchange the size under terms and conditions as below:

1. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. For return/exchange approval and further instruction, only valid within 30 days after receiving your order. If 30 days have gone by, unfortunately we can't offer you for a return or exchange.
3. Please noted that the you need to bear the cost of shipping the items back to us. We will send the new items back to you for free.

What you need to do?

1. Email to info@fireworkshouse.com directly with providing your name, order and date of purchase. We will follow up with you as soon as possible.
2. Two options on how to sending back the items that you wanted to change back to us.

(a) Send by using any courier service
(b) Drop at any of our stores

We are sorry to inform you that there is no refund policy once order is made unless it's a manufacturing defect, then you are eligible for exchanging the items to a new one within 30 days after receiving your order. Contact us directly for further action.